Terms of Service
Last updated: October 2025
Welcome to WHALEHOMES (“we”, “our”, “us”). By accessing or using our website [www.whalehomes.com.au
], you agree to be bound by the following Terms and Conditions. Please read them carefully before using our site or making a purchase.
If you do not agree with these terms, please do not use our website.
1. General Information
This website is owned and operated by WHALEHOMES.
Throughout the site, the terms “we”, “us”, and “our” refer to WHALEHOMES.
We offer this website, including all information, products, and services available from this site, to you—the user—on the condition that you accept all terms, conditions, and policies stated here.
2. Use of Our Website
By using our website, you agree that you:
Are at least 18 years old or have permission from a parent/guardian.
Will use our site only for lawful purposes.
Will not engage in any activity that disrupts or interferes with the operation or security of our website.
We reserve the right to refuse service to anyone for any reason at any time.
3. Products and Orders
All prices on our website are listed in Australian Dollars (AUD) and include GST (where applicable).
We make every effort to ensure product descriptions, images, and pricing are accurate. However, errors may occur, and we reserve the right to correct them without prior notice.
By placing an order, you agree to provide current, complete, and accurate information.
We reserve the right to limit or cancel orders, including those placed with incorrect information or that appear to be fraudulent.
4. Payment
We accept secure payments through trusted third-party gateways such as Stripe, PayPal, or other approved providers.
Your payment information is handled securely and is never stored on our servers.
5. Shipping & Delivery
Orders are processed and shipped using trusted carriers such as Australia Post or Sendle.
Delivery times may vary based on your location and external factors.
Once your order is dispatched, you’ll receive a tracking number via email.
We are not responsible for delays caused by postal or courier services, customs, or unforeseen events.
Full details can be found in our Shipping Policy (if available).
6. Returns & Refunds
We want you to love your WHALEHOMES products.
Please review our Refund and Return Policy for information about returns, exchanges, and refunds.
If you have any questions or concerns, contact us at hello@whalehomes.com.au
before sending an item back.
7. Intellectual Property
All content on this website—including images, text, graphics, product names, and design elements—is the intellectual property of WHALEHOMES or its content suppliers.
You may not reproduce, distribute, or modify any part of this site without our written permission.
8. Limitation of Liability
To the fullest extent permitted by law:
WHALEHOMES shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products.
We make no guarantees that the website will be error-free or uninterrupted.
Our total liability for any claim shall not exceed the amount paid for the product in question.
9. External Links
Our website may include links to third-party websites or services.
We are not responsible for the content, security, or privacy practices of these sites. Please review their policies before interacting with them.
10. Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time.
Changes will take effect immediately upon posting on this page, with an updated “Last Updated” date.
Your continued use of our website indicates acceptance of any revised terms.
11. Governing Law
These Terms & Conditions are governed by and interpreted according to the laws of New South Wales, Australia.
Any disputes will be handled in the courts of New South Wales.
12. Contact Information
If you have any questions about these Terms & Conditions, please contact us at:
WHALEHOMES
✉️ Email: whalehomestore@gmail.com
🌐 Website: www.whalehomes.com.au
📍 Australia