Privacy Policy

1. Introduction

Welcome to WHALEHOMES (“we”, “our”, “us”).

Your privacy matters to us. We’re committed to protecting your personal information and being transparent about how we collect, use, and safeguard it — in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we handle your information when you visit [www.whalehomes.com.au

], make a purchase, or interact with our brand in any way.

2. What Information We Collect

We collect personal information that helps us provide a smooth shopping and customer experience, including:

Personal details: name, email address, phone number, billing and shipping address.

Account information: if you create an account on our website.

Order and payment information: products purchased, payment details (processed securely through third-party payment gateways), and delivery details.

Communication: emails, messages, or feedback you send us.

Website usage data: including cookies, browser type, and IP address to improve your online experience.

3. How We Collect Information

We collect personal information when you:

Shop from our online store.

Subscribe to our newsletter or marketing emails.

Browse our website (some information may be automatically collected through cookies and analytics).

4. How We Use Your Information

We use your information to:

Process and deliver your orders quickly and safely.

Provide friendly and reliable customer support.

Send you order confirmations, shipping updates, and newsletters (if subscribed).

Improve our products, website experience, and services.

Comply with our legal and financial obligations.

You can unsubscribe from our emails anytime by clicking “unsubscribe” at the bottom of our newsletters.

5. Sharing Your Information

We only share your information with trusted third parties who help us run WHALEHOMES smoothly, such as:

Payment providers (e.g., Stripe, PayPal).

Shipping partners (e.g., Australia Post, Sendle).

Email and marketing services (e.g., Mailchimp, Meta Ads, Google Analytics).

We never sell or rent your personal information to anyone.

6. Data Security

Your privacy is important to us.

We take reasonable steps to protect your personal data from misuse, loss, and unauthorised access. While no online system is completely risk-free, we continually improve our security practices to keep your information safe.

7. Cookies & Analytics

Our website uses cookies to:

Enhance your browsing experience.

Remember your preferences.

Analyse site performance and traffic.

You can disable cookies through your browser, but some parts of our site may not work as intended if you do.

8. Access & Correction

You have the right to access, update, or correct your personal information at any time.

Just email us at whalehomestore@gmail.com

, and we’ll happily assist you.

9. Overseas Data Storage

Some of our trusted service providers may store or process data overseas.

When this happens, we ensure they follow strong privacy and data protection standards consistent with Australian law.

10. Retaining Your Information

We retain your personal information only as long as necessary to:

Provide services and support.

Comply with tax, accounting, or legal obligations.

11. Changes to This Policy

We may occasionally update this Privacy Policy to reflect changes in our business or legal requirements.

The updated version will always be available on this page with a revised “Last updated” date.

12. Contact Us

If you have any questions, feedback, or concerns about your privacy, please contact us at:

WHALEHOMES

✉️ Email:whalehomestore@gmail.com

🌐 Website: www.whalehomes.com.au

📍 Australia

We’re always happy to help.